Once again Verizon was the highest ranked mobile carrier in the U.S. but overall their satisfaction rating has dropped. The Consumer Reports survey was based off of voice / data service quality, staff knowledge and issue resolution. These results are based on polls from 63,250 subscribers.
The carriers all maintained their positions from last year with Sprint pulling in second place followed by T-Mobile and then AT&T. AT&T has a reputation of coming in dead last in this annual survey and we don’t see them instituting any changes to improve the scores anytime soon.
While AT&T did leave this satisfaction survey with a black eye, the respondents did give AT&T the highest score for their LTE network surpassing all of Verizon’s claims of biggest and best.
The complete results are available in the January 2013 Consumer Reports magazine or online via this link. (Subscription Required)